Terms of service

Overview

This website is operated by Latent Epicure Pte. Ltd., trading as Latent Epicure. Throughout these Terms, the terms "we", "us" and "our" refer to Latent Epicure Pte. Ltd.

Latent Epicure operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Latent Epicure is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign or license your account to another person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.

We do not warrant that the appearance of any product purchased by you will be identical to how it appears on your screen.

Product descriptions may be updated at any time without notice. We reserve the right to discontinue any product and may limit the quantities of products offered to any person, geographic region or jurisdiction on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Latent Epicure reserves the right to accept or decline an order for any lawful reason at our discretion. Your order is not accepted until Latent Epicure confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing information or other contact details provided when the order was placed.

Your purchases are subject to our Return and Refund Policy.

You represent that purchases made through our store are for your own personal or household use and not for unauthorised commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at the time your order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, displayed prices do not include applicable taxes, shipping, handling, customs or import charges.

Prices displayed on our online store may differ from prices offered by third-party retailers or marketplaces.

We may offer promotions from time to time that are subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the specific promotion terms will govern that promotion.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You represent that any payment information you provide is accurate, that you are authorised to use the relevant payment method and that you will pay all charges associated with your order, including applicable shipping charges and taxes.

Section 5 - Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, adverse weather, events outside our reasonable control or other circumstances for which we are not responsible.

Any shipping options, charges and estimated delivery times available for an order will be shown during checkout where applicable.

Section 6 - Intellectual Property

Our Services, including our trademarks, brand names, text, images, graphics, product information, videos, audio, designs and the selection and arrangement of such content, are owned by Latent Epicure, its affiliates or its licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services without our prior written consent, except where permitted by law.

Nothing in these Terms grants you any licence or other rights to the intellectual property of Latent Epicure, Shopify or any third party except as expressly stated.

Latent Epicure's names, logos, product names, designs and slogans are trademarks of Latent Epicure or its affiliates or licensors. They must not be used without our prior written permission.

Section 7 - Optional Tools

We may provide access to tools or services supplied by third parties over which we do not have control.

Such tools may be provided "as is" and "as available" without warranties, representations or conditions of any kind from us. Your use of optional third-party tools is at your own risk and discretion.

You should review and understand the terms provided by the relevant third-party provider before using such tools.

New services, tools or features that we introduce in the future may also form part of the Services and will be subject to these Terms.

Section 8 - Third-Party Links

The Services may contain content or links to websites operated by third parties.

We are not responsible for examining or evaluating third-party content or websites, and we do not warrant their accuracy, availability or reliability.

If you choose to access a third-party website, you do so at your own risk. Please review that third party's policies and practices before entering into any transaction with them.

Questions or complaints regarding third-party products or services should be directed to the relevant third party.

Section 9 - Relationship with Shopify

Latent Epicure is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made through our store are made directly with Latent Epicure.

By using the Services, you acknowledge that Shopify is not the seller of Latent Epicure products and is not responsible for the fulfilment of sales between you and Latent Epicure.

Section 10 - Privacy Policy

Personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's privacy practices.

Because the Services are hosted by Shopify, Shopify processes information relating to your access to and use of the Services in order to provide and improve the Shopify platform.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located in countries other than your country of residence, where necessary to provide the Services.

Please review our Privacy Policy for further information.

Section 11 - Feedback

If you submit, upload, post, email or otherwise provide ideas, suggestions, feedback, reviews, proposals or other content to us ("Feedback"), you grant us a worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback for purposes connected with operating, evaluating, improving and promoting our Services.

You represent that you own or have the necessary rights to the Feedback you provide and that your Feedback does not violate the rights of any third party.

Where applicable, you are responsible for disclosing any compensation or incentive received in connection with Feedback or reviews you submit.

We are not required to maintain Feedback in confidence, pay compensation for Feedback or respond to Feedback unless otherwise required by law.

We may remove Feedback that we reasonably believe is unlawful, abusive, defamatory, obscene, misleading, infringes intellectual property rights or otherwise violates these Terms.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally, information available through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or product availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information or cancel orders where information relating to an order was materially inaccurate, subject to applicable law.

Section 13 - Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations, infringe intellectual property or privacy rights, transmit false or misleading information, distribute malicious software, collect personal information unlawfully, send spam or other unauthorised communications, impersonate another person or entity, interfere with the security or operation of the Services, or engage in conduct that harms Latent Epicure, Shopify or users of the Services.

You may not reproduce, scrape, extract, sell or exploit substantial portions of the Services without authorisation.

We reserve the right to suspend or terminate access to the Services where we reasonably determine that these Terms have been violated.

Section 14 - Agents and Automated Access

This section applies if you use or enable software that takes autonomous or semi-autonomous action on your behalf to access, use or interact with the Services ("Agent").

An Agent must identify itself appropriately and must not conceal or misrepresent that an interaction is automated.

Agents must not circumvent CAPTCHAs, security controls, access restrictions, robot exclusion measures or other measures intended to control automated access to the Services.

We may use technical measures to limit or control whether and how automated systems access or interact with the Services.

Section 15 - Termination

We may terminate or restrict your access to the Services where permitted by law, including where we reasonably determine that you have breached these Terms.

You will remain responsible for amounts properly due before termination.

Provisions which by their nature should survive termination, including those relating to intellectual property, privacy, liability, indemnification, governing law and dispute resolution, will continue to apply.

Section 16 - Disclaimer of Warranties

Information presented through the Services is provided for general information purposes. While we aim to keep information accurate and current, we do not warrant that every item of information will always be complete, current or error-free.

Except where expressly stated by Latent Epicure or required by applicable law, the Services are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes any warranty, guarantee or other right that cannot lawfully be excluded under applicable consumer protection law.

Section 17 - Limitation of Liability

To the fullest extent permitted by applicable law, Latent Epicure, our directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

Section 18 - Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Latent Epicure, Shopify and our respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from third-party claims arising from your material breach of these Terms, violation of applicable law or infringement of a third party's rights.

Section 19 - Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

Section 20 - Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and other terms referenced on our website, constitute the agreement between you and us regarding your use of the Services and supersede prior versions of these Terms relating to the Services.

Section 21 - Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms where permitted by applicable law.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of Singapore.

Subject to any mandatory consumer protection rights that apply to you, disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the courts of Singapore.

Section 23 - Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of the provisions.

Section 24 - Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update or replace parts of these Terms by posting changes to our website. Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, where permitted by applicable law.

Section 25 - Contact Information

Questions about these Terms of Service should be sent to:

Latent Epicure Pte. Ltd.
50 Chin Swee Road
#08-02 Thong Chai Building
Singapore 169874
Singapore

Email: support@latentepicure.com