Warranty & Support

Our current USB-C rechargeable grinders are covered by a 24-month warranty from the date of purchase against defects in materials or workmanship under normal use. Our legacy AA battery-operated grinders carried a 12-month warranty from the date of purchase.

If you have an older AA model and need support, please contact us and we’ll see what options are available.

If a product is replaced under warranty, the replacement is covered for the greater of the remaining original warranty period or 90 days from the replacement date.

The warranty does not cover accidental damage, misuse, neglect, normal wear and tear, or damage caused by use contrary to the product instructions.

Please complete the form below to register your product.

NEED TO MAKE A WARRANTY CLAIM?

If you need help with a Latent Epicure product, please email us directly at:

support@latentepicure.com

Please include:

  • Order number
  • Purchase date
  • A short description of the issue

Photos or a short video are helpful where relevant and allow us to resolve most problems more quickly.