Our commitment to you
We want you to be happy with your Latent Epicure purchase.
If you purchased directly from LatentEpicure.com and wish to return your order, please contact us within 30 days of receiving it.
Returned products should be:
- Unused
- In their original condition
- Returned with the original packaging
Please contact us before sending anything back so we can provide the correct return instructions.
Return shipping
For change-of-mind returns, customers are responsible for return shipping costs. If an item arrives damaged, defective or incorrect, Latent Epicure will cover any required return shipping or provide another appropriate resolution.
Damaged or incorrect products
If your order arrives damaged, defective or incorrect, please contact us before returning it.
Please include:
- Order number
- A short description of the issue
- Photographs of the product or damage where relevant
We will review the issue and arrange the appropriate next step as quickly as possible.
Please do not return a product without first contacting our support team. Where a return is required, we will provide the relevant return instructions.
Amazon purchases
If your order was purchased through Amazon, returns and refunds should normally be started through the Amazon account used to place the order.
For product support or warranty assistance, you can still contact us directly at:
Warranty
Our current USB-C rechargeable grinders are covered by a 24-month warranty from the date of purchase. Our legacy AA battery-operated grinders carried a 12-month warranty from the date of purchase.
For full warranty terms, product registration and information about making a claim, please visit our:
Our warranty applies to the original purchaser and does not cover accidental damage, misuse, neglect, normal wear and tear, or damage caused by use contrary to the product instructions.
If a product is replaced under warranty, the replacement is covered for the greater of the remaining original warranty period or 90 days from the replacement date.